Project Description

Using IDA Textlayer to Improve
Input Management Automation

Telecommunications industry

Telecommunications provider
over 200,000 employees

+ 25%

of automation

IDA Textlayer

IDA Textlayer

Customer Challenge:

Together with their integrator and consulting partner Codecentric, PLANET AI was presented with the challenge to revise and automate the digital mailbox for one of Europe’s largest telecommunications company. Their ratio of typewritten to handwritten documents is around 50:50 – proving handwriting as the biggest obstacle to overcome. The client’s former solution used Optical Character Recognition (OCR) and could not read handwriting from continuous text fast and accurately.

PLANET AI’s Solution:

PLANET AI managed to prevail against a direct competitor and provided Codecentric’s client with the IDA Textlayer capability. PLANET AI’s patented Automatic Text Recognition beat the previous approach by lengths and yielded significantly higher ratios regarding accuracy and speed. Hence, handwriting and typescript on scanned documents have now become accessible for reading and structuring. The client’s workflow is able to further process the Textlayer output without any adaptions necessary.

Customer Benefits:

Together with Codecentric, PLANET AI implemented their IDA capabilities while minimally affecting and instantly improving the client’s current workflow. IDA Textlayer increased their automation ratio by around 25 percent – resulting in thousands of saved working hours and improved customer service responsiveness. Hard-to-read text, like handwritten IBANs, can now be extracted with high accuracy.

Other developments could include IDA Classification and Extraction to optimize the client’s input management system even further.

Accuracy

Extremely accurate

Solutions

Easily integrable

Technology

Improved automation

Why PLANET AI?

PLANET AI prevailed against direct competitors based on its ability to deliver a fully functional solution quickly and in a quality never seen before. The modular structure of PLANET AI’s Intelligent Document Analysis Suite (IDA) combined with the powerful, patented PerceptionMatrix capability gave the client the confidence that PLANET AI could help them revise their solution. Working closely with Codecentric, PLANET AI supported the process to create a specific solution that matched their existing post-processing workflow exactly, within the timeframe and budget specified.

Learn more:

IDA Textlayer

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